Shipping
How much is shipping?
Standard shipping in the continental USA:
- Free Shipping: Orders $150+ with COUPON CODE: FREESHIP
– Valid for orders shipping to the continental US only
– Cannot be combined with other discounts or promotions - $1 – $49.99, Shipping $10
- $50 – $99.99, Shipping $15
- $100 – $199.99, Shipping $20
- $200 – $499.99, Shipping $30
- $500 – $699.99, Shipping $40
- $700+, Shipping $50
Please allow 10-12 business days for orders to be processed + shipped.
For express shipping please contact us at orders@crowcanyonhome.com
Do you ship Internationally?
Currently we do not ship internationally however we have International Distributors for our shoppers that are overseas.
If you have any additional questions about our international distribution and the process, please contact us at orders@crowcanyonhome.com
All Canadian customers please contact our partners David Youngson & Associates (DYA), at customercare@dyacompany.com for further assistance.
Do you ship to P.O Boxes, APO or FPO address?
Currently we do not ship to P.O Boxes, APO or FPO Addresses.
Can you ship to multiple addresses for one order?
Currently we can only ship to one address per order. You would have to place a seperate order if you want to ship to another address.
Do you offer express/expedited shipping?
Yes, we do. Please contact us at orders@crowcanyonhome.com
How can I track my order?
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
Orders
How do I cancel my order?
Once an order is placed, you must Email us: HERE or call: 800-777-0747 within an hour of placing the order during BUSINESS HOURS. 6AM PST – 5PM PST. If you need to add to your order, you must create a new separate order. If you need to edit or change the shipping address, please reach out to us within an hour of placing your order.
Be sure to review your confirmation email carefully. If you see any mistakes in your shipping address or other vital information, call our offices within 1 business hour of placing it so we can make the necessary adjustments!
What Payment Methods are Accepted?
We accept Visa, Mastercard, Discover, American Express, PayPal: Pay Later, Venmo
How do I return/get a refund for my order?
We accept merchandise returns within 30 days of purchase or within 15 days of delivery, whichever is later. To be eligible for a refund, your item(s) must be unused, undamaged, and in the original packaging including all plastic wrapping, labels and stickers.
You will be responsible for shipping charges unless the items are defective or incorrect. We only take returns for products purchased from our website.
Start your return HERE
What do I do when items are missing or were damaged in my order?
We’re sorry that some of your items were either missing or damaged. To ensure you receive your missing items please Email us: HERE or call: 800-777-0747. Be ready to provide your order # and the missing item #.
For damaged items please fill out this form. Be ready to include pictures of damaged items. Please be specific if you would prefer a refund or an exchange of the exact item if inventory permits. Once we receive your submission with all the required information filled in it will be determined if the damaged is approved.
Once approved, you will receive a confirmation email that will also provide you with instructions on how to discard your damaged merchandise.
What Happens If I Can’t Check Out?
If all required fields are filled out and you’re still having issues at checkout, please email Email us: HERE or call: 800-777-0747.
What Happens If I Forgot My Login Password?
If you forgot your password, click on the ‘Lost Your Password’ link. You will be instructed to provide the same email address you used when you made your account to receive a ‘Password Reset’ link.
Product Related
When will an item be back in stock?
We have product coming in all the time! Be sure to join our waitlist for your item of interest to be notified when it’s back in stock
What brick and mortar retailers are in my area?
Please visit our store locator HERE to find a retailer in your area.
What are the next steps when the CCH enamelware I purchased elsewhere has chipped?
We’re sorry to hear about the damaged items you received. We suggest that you should contact the retailer that you originally purchased your items from to further discuss their return/exchange policy.
To read further information about how to care for chipped enamelware click here.
How do I care for my Enamelware?
Enamelware is porcelain on steel. While it will never shatter, the porcelain can chip if dropped or banged hard like all porcelain. Do not use in the microwave.
Be sure to use non-abrasive cleaners/sponges when washing. For further care instructions click here.
Can I repair chipped enamelware?
We acknowledge that small chips or cracks to your enamelware can happen. When it does be sure to coat your enamelware in cooking oil to prevent rusting. Our products are 100% food-safe, even when chipped, and it’s completely lead-free and cadmium-safe.
We do not recommend enamelware repair kits as we cannot guarantee that your product will still meet food safety standards
What are the options for customization?
Currently we do not offer customization to the general public – only to businesses or companies. To learn more about our custom program, visit our Custom and Private Label page HERE
Where is your product made?
We manufacture our products in our long-time trusted and ethical factories in China, Turkey, and Indonesia. To learn more about click here.
For Wholesale Inquires Click Here!
