Standard shipping in the continental USA:

• Free Shipping: Orders $150+ with COUPON CODE: FREESHIP
  – Valid for orders shipping to the continental US only
  – Cannot be combined with other discounts or promotions
• $1 – $49.99, Shipping $10
• $50 – $99.99, Shipping $15
• $100 – $199.99, Shipping $20
• $200 – $499.99, Shipping $30
• $500 – $699.99, Shipping $40
• $700+, Shipping $50

Please allow 10-12 business days for orders to be processed + shipped.

For express shipping please contact us at orders@crowcanyonhome.com

Currently we do not ship internationally however we have International Distributors for our shoppers that are overseas.

If you have any additional questions about our international distribution and the process, please contact us at orders@crowcanyonhome.com

All Canadian customers please contact our partners David Youngson & Associates (DYA), at customercare@dyacompany.com for further assistance.

Currently we do not ship to P.O Boxes, APO or FPO Addresses.

Currently we can only ship to one address per order. You would have to place a seperate order if you want to ship to another address.

Yes, we do. Please contact us at orders@crowcanyonhome.com

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.

• If so, visit claims.route.com for all of your post-purchase needs.
• Route Insurance provides a full refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order. Scroll down for more information on Route Shipping insurance.

Once an order is placed, you must call: 800-777-0747 within an hour of placing the order during BUSINESS HOURS. 6AM PST – 5PM PST . If you need to add to your order, you must create a new separate order. If you need to edit or change the shipping address, please reach out to us within an hour of placing your order.

Be sure to review your confirmation email carefully. If you see any mistakes in your shipping address or other vital information, call our offices within 1 business hour of placing it so we can make the necessary adjustments!

We accept Visa, Mastercard, Discover, American Express, Pay Later

We accept merchandise returns within 30 days of purchase or within 15 days of delivery, whichever is later. To be eligible for a refund, your item(s) must be unused, undamaged, and in the original packaging including all plastic wrapping, labels and stickers.

You will be responsible for shipping charges unless the items are defective or incorrect. We only take returns for products purchased from our website.

*Please note that all sales for discounted items are final.*

Start your return HERE

• If so, visit claims.route.com for all of your post-purchase needs.
• Route Insurance provides a full refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order. Scroll down for more information on Route Shipping insurance.
• If you didn't purchase order insurance, you can find our Refund and Return Policy HERE

We’re sorry that some of your items were either missing or damaged. To ensure you receive your missing items please Email us: HERE or call 800-777-0747. Be ready to provide your order # and the missing item #.

For damaged items please fill out this form. Be ready to include pictures of damaged items. Please be specific if you would prefer a refund or an exchange of the exact item if inventory permits. Once we receive your submission with all the required information filled in it will be determined if the damaged is approved.

Once approved, you will receive a confirmation email that will also provide you with instructions on how to discard your damaged merchandise.

*If you opt-in for Route at checkout, please visit claims.route.com for all of your post-purchase needs.*

If all required fields are filled out and you’re still having issues at checkout, please email Email us: HERE or call: 800-777-0747.

If you forgot your password, click on the ‘Lost Your Password’ link. You will be instructed to provide the same email address you used when you made your account to receive a ‘Password Reset’ link.

We have product coming in all the time! Be sure to join our waitlist for your item of interest to be notified when it’s back in stock

I'm sorry for any inconvenience, however, all sales are final for discounted items, and we are unable to provide refunds.

Please visit our store locator HERE to find a retailer in your area.

We’re sorry to hear about the damaged items you received. We suggest that you should contact the retailer that you originally purchased your items from to further discuss their return/exchange policy.

To read further information about how to care for chipped enamelware click here.

Enamelware is porcelain on steel. While it will never shatter, the porcelain can chip if dropped or banged hard like all porcelain. Be sure to hand wash Hand wash with warm, soapy water and a soft sponge., avoid abrasive cleaners. Make sure items are fully dry before stacking. If your enamelware is stained soak in warm soapy water or use a baking soda paste for stubborn stains. For more information on enamelware care instructions click here.

Please keep in mind that each piece is handcrafted, which means slight imperfections like nicks and dents are normal and add to their unique character.

We acknowledge that small chips or cracks to your enamelware can happen.  When it does be sure to coat your enamelware in cooking oil to prevent rusting.  Our products are  100% food-safe, even when chipped, and it’s completely lead-free and cadmium-safe.

We do not recommend enamelware repair kits as we cannot guarantee that your product will still meet food safety standards

Currently we do not offer customization to the general public – only to businesses or companies. To learn more about our custom program, visit our Custom and Private Label page HERE

Crow Canyon Home has been in partnership with the same factory since the company's origin in 1977. This longstanding relationship is built on the highest and most ethical standards for not only the workers, but the environment as well. Each piece of Crow Canyon Home enamelware is hand-crafted by highly trained and skilled artisans in our factories, with locations in China, Turkey, and Indonesia.

Route shipping insurance protects your order against loss, damage, or theft during transit, ensuring that you receive a replacement or refund if something goes wrong.

If your package is lost, damaged, or stolen, you can file a claim with Route. They will assist in processing your claim and ensure you receive a replacement or refund.

Route shipping insurance is usually offered as an optional add-on at checkout. If you choose to add it, you will be covered under their protection plan.

To file a claim, visit the Route website claims.route.com or app, provide your order details, and follow the instructions to report the issue. Route will guide you through the process.

Route shipping insurance typically covers loss, theft, and damage of your package during transit. However, exclusions may apply, so it's a good idea to review their terms for specific details.

Route shipping insurance needs to be purchased at the time of checkout. Unfortunately, you cannot add insurance to an order once it has been placed.

The cost of route shipping insurance varies based on the value of your order. The exact amount will be displayed during the checkout process.

Contact Route immediately through their claims process. Provide evidence of the damage or missing items, and they will help resolve the issue.

You can track the status of your claim by logging into your Route account or checking your claim status through the Route website or app.

Customers who join our rewards program get exclusive access to new products, sales and VIP treatment.

For every 1000 points you earn, you can redeem for a 10% off discount

Click here to learn more

There are no restrictions on how many points you earn. When redeeming points, it can't be combined with sitewide promotions and can't be combined with any other coupon codes.

If you return an order, the points that you earned for that order will be removed from your points account.