Crow Canyon Home sells wholesale only. Please see list of retailers if you are a consumer.

Minimum Order

New customer minimum order amount is $250 per shipping date.

Minimum Order Quantities

All items ordered must be in the quantities (or multiples of the minimum order quantity) stated on the price list. For example, the minimum order quantity for a D11 mug is 4 per color. That means if your customer wants 6 mugs, he/she must order 8 (which is a multiple of the minimum order quantity of 4).

Back Orders

Out-of-stock items will automatically be placed on back order. Once your items become available we will notify you and request approval to ship. If approval is not received within 5 business days, your back order is subject to being cancelled.

Terms

Crow Canyon Home accepts the following credit cards: Discover, American Express, Visa and MasterCard. Billing options such as Net 30 are available, pending a credit approval process. All new accounts must use a credit card for payment until credit is established.

Shipping

Ground: By default, we will ship your order via FedEx and charge you the cost. FedEx determines shipping expenses by distance, weight, and dimensional weight.If you have your own UPS or FedEx account, we can bill them directly on your behalf. Account number and billing zip code are required.

Freight: For freight shipments, we source the most economical quote available. Please be advised that any special services may incur additional costs. If you need special services, please let us know at the time of your order so we are able to provide you with the most accurate quote possible.If you have not ordered special services in advance, do not accept them at the time of delivery, or you may be charged additional fees.

Shipping Charges

Freight is FOB San Leandro, CA. Your shipping cost will be the rate charged by Federal Express, UPS or the trucking company. The charges are added to invoices, unless the order is specified as third-party billing or a collect shipment. There are no freight-paid (free freight) orders, unless we’re replacing items damaged in shipment.

Late Payments

Crow Canyon Home charges 1.5% per month on accounts that are more than 30 days past due, with a minimum charge of $25.

Claims

Claims and returns must be reported to Crow Canyon Home Customer Service within 10 days of delivery. Really! Otherwise, we can’t tell if cartons have been sitting in a storage area or warehouse and have been damaged by being moved around after arrival. Please remember that all Crow Canyon Home enamelware is hand-painted and is thus subject to variation in pattern and color. This does not mean the product is defective – it is part of the appeal.

To make a claim, complete the form that was included in your shipment. If you did not receive a claim form please email orders@crowcanyonhome.com or call us at 1-800-777-0747 to request a new claim form.