Shipping
How much is shipping?
Standard shipping in the continental USA:
- Orders up to $49.99 – Shipping is $5.99
- Orders $50-$99.99 – Shipping is $8.99
- Free shipping for orders over $100 – MUST USE COUPON CODE “FREESHIP”
Please allow 3-8 business days for delivery.
For express shipping please contact us at orders@crowcanyonhome.com
Do you ship Internationally?
We do ship internationally, but additional shipping charges and customs duties/taxes will apply. Please contact orders@crowcanyonhome.com
Orders
How do I cancel my order?
Please provide an order number and which items you’d like to cancel on the order. Email us: HERE or call: 800-777-0747
How do I return/refund my order?
We accept merchandise returns within 30 days of purchase or within 15 days of delivery, whichever is later. To be eligible for a return, your item(s) must be unused, undamaged, and in the original packaging including all plastic wrapping, labels and stickers. You will be responsible for shipping charges unless the items are defective or incorrect. Start a return HERE
What do I do when items are missing or were damaged in my order?
We’re sorry to hear this happened – you can contact our customer service department and they’ll help sort it out. Please provide an order number, the missing item number and quantity. Email us: HERE or call: 800-777-0747
Product Related
When will an item be back in stock?
We have product coming in all the time, so please join our waitlist to be notified when it’s back in stock. If you have an urgent request, please contact our office.
Where can I find [discontinued item or color]?
We recommend checking Amazon, eBay or one of our larger online retailers like www.kolorfulkitchen.com. We are always bringing old products back, so make sure to sign up for our newsletter for updates.
What brick and mortar retailers are in my area?
Please visit our store locator HERE to find a retailer in your area.
What do I do when I am unhappy with the quality?
We’re so sorry to hear this. Our return policy can be found HERE.
What are the next steps when CCH enamelware I have purchased elsewhere has chipped
Enamelware is porcelain on steel. While it will never shatter, the porcelain can chip if dropped or banged hard like all porcelain. This is the nature of all enamelware. However, your enamelware should never arrive already damaged. Please contact the retailer ASAP with a photo of the chipped product.
Can I repair chipped enamelware?
For a quick fix at home, you can purchase a food-safe enamel repair kit and follow the instructions on the package. Crow Canyon has not verified the long-term effectiveness of enamel repair kits on our products though, so we can’t confirm your piece will be food-safe afterwards.
Wholesale
How do I apply for a wholesale account?
We are accepting applications for several locations around the world. Please fill out our wholesale buyer request form HERE and we’ll follow up with you in 2-3 business days.
Please note that at this time, we are no longer taking new online-only retailers in the U.S. — all new retailers must have a brick & mortar store. We also do not allow customers to sell our current range of product on 3rd party websites such as eBay, Walmart.com, Sears.com, Jet.com and are not accepting new Amazon sellers. Thank you for your understanding.
If you are a California retailer, we will need you to submit a California Resale Certificate. Please fill out this form and upload to the request form below, fax to 415-366-1770, or email to info@crowcanyonhome.com.
For retailers outside of the US, please first review our International distributors to see if there is one in your area. VIEW ALL INTERNATIONAL WHOLESALERS »
What are the options for customization?
To learn more about our custom program, visit our Custom and Private Label page HERE
