Ordering from crow canyon home
To find a retailer that carries our products click here: https://crowcanyonhome.com/online-retailers
- United States – To open a wholesale account you can start the application process here: https://crowcanyonhome.com/become-a-wholesale-buyer. We will also request a copy of your seller’s permit. Once your account is approved you will receive wholesale pricing and instructions on how to order. New wholesale accounts take 3-5 business days to process.
- International – To see a list of International Distributors click here: https://crowcanyonhome.com/international-wholesale. If there is not a distributor in your country, you can start the application process for a wholesale account here: https://crowcanyonhome.com/become-a-wholesale-buyer. We will also request a copy of your seller’s permit or business license. You will be responsible for all duties, taxes, and shipping costs to your country.
To open a wholesale account you can start the application process here: https://crowcanyonhome.com/become-a-wholesale-buyer/. We will also request a copy of your business/operating license, or any document that validates you are a business. Once your account is approved you will receive wholesale pricing and instructions on how to order.
We require restaurant buyers to see samples before placing an opening order. If you do not wish to open an account, you can purchase our products retail here: https://crowcanyonhome.com/online-retailers
Once you have successfully submitted your online application, please allow up to 3 business days for it to be reviewed. You should also add email@example.com to your emails safe senders list to ensure you receive emails from us.
We will request additional information to complete your account. Once we have received all the required documents you will receive wholesale pricing and instructions on how to order.
You can only place an order if you have an approved wholesale account. If you have an account, you can email us at firstname.lastname@example.org to request the most recent catalog and order form. Be sure to include your business name and information so we can locate your account. Once you have completed your order form you can email it to email@example.com or fax it to 415-366-1770.
If you have a sale rep, or to find a showroom near you click here for contact information: https://crowcanyonhome.com/reps-and-showrooms
We aim to ship your order within 3-5 business days of receiving it. Once your order ships, transit time will depend on your location and the shipping method you choose.
FedEx Ground Transit Times:
FedEx Freight Transit Times: http://www.fedex.com/us/freight/transit_maps/OAK.pdf
If you are ordering during a coupon week, or during a peak season please allow up to an additional 10 business days for your order to be shipped.
A back order is created when you order $100 or more in out of stock items. Once items on your back order become available, you will receive an email with a copy of your order for approval. You can choose to cancel your order, add to order, or hold your order for more items to be available. If we do not receive a reply with 5 business days your back order will automatically be cancelled.
We will never ship a backorder without your written or verbal approval.
Returns must be requested within 10 business days of receiving your order. We asses a 20% restocking fee on approved returns. Return shipping costs are not covered.
We will only accept returns of items that are unused, undamaged, still in their original packaging, and with all their original stickers.
To request a return email the following information to firstname.lastname@example.org:
- Business Name
- Invoice/Receipt number
- Product you are returning and quantity
- Reason you would like to return your products
If your return is approved, you will receive an RMA no. (Return Merchandise Authorization) and the address of our warehouse where you will need to ship the unwanted merchandise. You have 10 business days from the time you receive your RMA no. to return the unwanted merchandise back to us.
To request a catalog contact your sales rep. If you do not have a sales rep, you can request a catalog by emailing email@example.com. Be sure to include your business name and address.
To request a price list contact your sales rep. If you do not have a sales rep, you can request a price list by emailing firstname.lastname@example.org. Be sure to include your business name so we can locate your account.
*We only release our price list to approved wholesale accounts.
To have access to our newsletter and specials you will first need an approved wholesale account. If you have an approved wholesale account email email@example.com with your business name and preferred email or fax number where you’d like to receive our newsletter and specials.